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What’s your enquiry about?

Top 5 Frequently asked questions

Why is a recent purchase missing?
How long does it take for points to appear in my account?
Why didn't I receive my points?
Will I earn points if I exchange or cancel my order?
How can I make sure my purchase is tracked when shopping an Online Mall offer?
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Need to speak to us?

Please call us between 9am and 7pm AEST Monday - Friday.
Australia 13 49 06
International +61 2 8222 2571 (outside Australia - call charges apply)

Important information:

Mastercard® is a registered trademark, and the circles design is a trademark of Mastercard® International Incorporated. Individual retailer terms and conditions apply; please check the individual retailer’s pages for full terms.

For Qantas Shopping Online Mall and Card Offers refer to the Terms & Conditions.