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FAQ

Top 5 Frequently asked questions

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Why is a recent purchase missing?
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How long does it take for points to appear in my account?
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Why didn't I receive my points?
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Will I earn points if I exchange or cancel my order?
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How can I make sure my purchase is tracked when shopping an Online Mall offer?
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contact us

Need to speak to us?

Please call us between 9am and 7pm AEST Monday - Friday.
Australia 13 49 06
International +61 2 8222 2571 (outside Australia - call charges apply)

Important information:

Individual retailer terms and conditions apply; please check the individual retailer's pages for full terms and conditions.

Mastercard® is a registered trademark, and the circles design is a trademark of Mastercard® International Incorporated.

For Qantas Shopping Online Mall and Card Offers refer to the Terms & Conditions.

You must be a Qantas Frequent Flyer member to earn and redeem Qantas Points   A joining fee may apply. Membership and the earning and redemption of Qantas Points are subject to the Qantas Frequent Flyer  Terms and Conditions